Service
Automation and artificial intelligence
We automate repetitive tasks, connect the tools you already use and build workflows that cut manual work and bring order to the operation.
- Delivery
- A live agent, with every conversation logged and escalation limits defined together with you.
What it is
An AI agent is software that understands natural language and gets things done: it answers customers on WhatsApp, qualifies leads, reads documents, fills in systems and hands the case over to a person the moment it goes beyond what it can solve. Unlike a menu-tree chatbot, it interprets what was asked instead of waiting for the customer to pick the right number.
Who it is for
- Support teams buried in the same questions over and over
- Sales teams losing leads because the first reply takes too long
- Back-office routines spent copying and pasting between systems
What is included
- A map of which tasks are worth automating — and which are not
- An agent connected to WhatsApp, your website or your internal systems
- A knowledge base built from your own material
- A clear rule for when to escalate to a person
- A dashboard with conversation history and what was resolved
How we work
Five steps between your idea and a project that is live.
You review and sign off on every step before we move to the next one. Decisions land at the right moment, adjustments happen before they turn into rework, and nothing comes as a surprise at delivery.
- 01
Conversation
We start with a 30-minute meeting to understand the business, the problem and the result you expect, before proposing any solution at all.
We leave that conversation knowing what needs to be built, who it is for and which goals the project has to reach. No cost and no commitment.
- 02
Design
We turn what we discussed into a visual proposal so you can see how the solution will be organized before any programming begins.
You get to review the structure, the main screens and the user experience. Changing a decision at this stage takes minutes. Once it is coded, it can take days. That is why we validate the direction before moving on.
- 03
Proposal
With the project properly defined, you receive a proposal setting out scope, timeline, investment and terms in writing, in clear language that is easy to check.
The price is fixed for the project and stays the same within the approved scope. If a new need comes up, it is presented and assessed before anything is changed.
- 04
Development
You follow the project through working versions published to a test environment as they are built.
On longer projects, deliveries land in cycles of up to two weeks. You can open, test and approve each phase while development moves forward.
- 05
Launch and follow-up
After final approval we put the project live, configure the production environment and train the people who will be using the solution.
For the first 30 days we monitor how it is running and make the fixes covered by the scope. After that period you can take up ongoing support or carry on with the solution independently.
Testimonials
What clients say about working with TP Webmaster.
Back in 2017 we hired TP WEBMASTER to look after our website. We were just getting started in the world of online courses, and we have grown enormously since then thanks to our partnership with TP WEBMASTER, who today handles all the development and IT infrastructure behind our in-person and online courses. We highly recommend their work for the quality, the seriousness, the commitment, the partnership, the availability and the support.
Gustavo DiasCurso PriusSF-CONSULT sees TP Webmaster as a strategic partner, essential to consolidating our digital presence. Their work stands out for its technical competence, its commitment to deadlines and its ability to translate our company's needs into efficient, modern solutions. TP Webmaster provides continuous, personalized support that keeps our corporate website stable, secure and performing well. We recommend their services for the seriousness, the professionalism and the quality of the results delivered.
Silvio FernandesExecutive Director · SF-CONSULTWorking with Thiago Póvoa is an incredible experience. As a developer, he brings not only technical mastery but an exceptional talent for finding creative, efficient solutions to any challenge. His dedication, attention to detail and collaborative approach make every project run more smoothly and productively. On top of that, Thiago keeps up with the best practices in the market, which guarantees results of the highest quality. I strongly recommend his work to anyone looking for excellence in development.
Paulo AlexandreBlog do Super AppleThiago is an excellent developer. Always available to help and quick to solve whatever comes up. You can trust his work completely.
DemianEupetContratei o serviço do Thiago por indicação de um grande amigo meu. E não me arrependo de nada. O Thiago além de ser extremamente atencioso, educado, é rápido nas respostas e ações necessárias. Sobre o meu site, ficou lindo! Muita gente comenta como é bonito e representa muito quem eu sou como pessoa e a minha empresa. Recomendo a TP Webmaster de olhos fechados.
ArthurCEO · Cadê ArthurO Thiago e sua equipe foram responsáveis por todo o desenvolvimento do Tricogest. Durante os meses de construção do sistema, o Thiago me deu todo o suporte necessário, esclareceu minhas dúvidas e realizou os ajustes que solicitei. Fiquei muito satisfeita com o resultado o sistema ficou completo, robusto, rápido e funcional.
JúliaCEO · TricogestFrequently asked questions
About automation and artificial intelligence.
Will the AI agent say something wrong to my customer?
The risk is real, and the way to control it is design, not hope. The agent answers from your knowledge base, not from what the model thinks it knows; anything outside that base is escalated to a person instead of being made up. Every conversation is logged so you can audit it.
What is the difference between an AI agent and an ordinary chatbot?
An ordinary chatbot follows a menu tree: write anything outside the options and it freezes. An AI agent reads the message in natural language, checks the knowledge base and performs actions in your systems — looking up an order, booking a slot, opening a ticket. In practice, the customer has a conversation instead of navigating a menu.
What does it cost to keep an agent running?
Beyond development, there is the usage cost of the AI model, which scales with conversation volume, plus hosting. We estimate both from your current support volume before the project is signed, so there are no surprises on the first invoice.
Next step
Your project starts with a good conversation.
Tell us what you want to create, improve or automate. We will look at your situation, sort out the priorities and point to the best route for turning the idea into a working solution.
No cost and no commitment.
